A GATEWAY TO YOUR ECOMMERCE SOLUTION

We are a team that will open the doors to your ideas.

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MVP

We focus on developing minimum viable products (MVP). MVP is a development technique in which a new product or website is developed with sufficient features to satisfy early adopters. This technique results in a low cost solution and brings your product quicker to market.

Bringing Products to Life

To bring your idea to realization, we focus on the look and feel that will provide a competitive advantage, a stable asset, economic value, and set expectations. We provide the construction of the vision based on the right blueprint for bringing it to the world.

Fanatic Partnership

It is important to us that our clients be our project partner and both parties have total buy-in. We bring fanatic support to our dedicated partners and the same passion to a solution as they do with their product.

About Us

We provide experience to an ecommerce solution that brings your product to life.

Pacific Rice Co. was founded in 2015 in Vancouver, Canada. Our team has over a decade of experience in the e-retailing business. Our experience in software and product development are key elements that create the building blocks of what Pacific Rice Co. provides.

Pacific Rice Co. is dedicated in building a strong platform for its products and brands to ensure customer satisfaction and trust. Focusing on effective branding, product sourcing, development and marketing are the prominent operations of Pacific Rice Co.

“Strong competence in what we do, will result in trust and satisfaction from our customers.” – Our Mission

Pacific Rice Company Logo

Bring the consumer to your business.

In this digital-first world, ecommerce customer service is not simply nice to have, but rather a prerequisite for success.

  • One of the essential aspects of a successful customer service department is organization.
  • In ecommerce, one size fits none. Customers expect a personalized approach that makes them feel special. Businesses today have to interact with their consumers to get to know them better and form meaningful, ongoing relationships.
  • One of the most underrated tactics of good ecommerce customer service is self-service. Over 60% of U.S. consumers prefer automated self-service, such as through a website or mobile app, for simple customer service tasks.
  • Today’s customers are more empowered than ever to make informed decisions. They want to be heard, and they want to hear other customers’ opinions about products and services. Besides the fact that reviews are among major purchase decision factors, they’re also a great source of ideas for customer experience improvement.
  • Ecommerce is all about speed and convenience. Customers who choose to shop online are expecting a fast reaction and prompt answers.

As customers’ expectations for the ideal online shopping experience increase, customer service becomes essential to thrive in a competitive ecommerce landscape.

Reinventing the online buying journey and incorporating some of these highly efficient customer service best practices will pay dividends across multiple parameters. It’ll help you retain customers and grow their lifetime value while also acquiring new customers, which is crucial in any industry.

Services

We are a full stack team that provides all the elements to create effective web solutions.

Solutions Analysis

We provide business analysis and process improvement resources for both business and technology projects. Our focus is to build processes to the business which demands competence and efficiency.

Development

We provide a full range of digital strategy services for businesses of all sizes. From UX design to content strategy, web development, and search engine optimization, WE’VE GOT YOU COVERED.

Branding

A well developed brand draws in new clients and sends your competition running for the hills. It’s a combination of who you are, what you stand for, and who your clients see you as. We work with our clients to renew and re-imagine their brand across the spectrum.

Product Sourcing

In ecommerce, a business provides the consumer a quality product at a competitive price. We work with our clients to find the best possible product to bring to market. Our focus is analyzing and procurring the most cost effective product stream.

Digital Marketing

We specialize in planning and supporting digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising.

Project Management

We can oversee the development of web projects from the inception stage to the live online deployment thereof. They collaborate with stakeholders on the scope of web-based projects, lead teams in the development of web products, and prepare project status reports.

Project Partners

  • Web
ILSC

ILSC

Language School

PerfectMind

PerfectMind by Xplor

Recreation Membership SASS

GlobalRelay

GlobalRelay

Financial Data Protection SASS

Hardy Capital

Capital Investment

Cleary

Optical Retail

Contact

Location:

Vancouver, BC , Canada